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Email Certificates FAQ

Which e-mail clients does SecureEmail support?
SecureEmail is confirmed to support Outlook 2000 and above, Outlook Express 5.5 and above, Thunderbird 1.5 and above, Windows Mail, Incredimail, Windows Live Mail, and Eudora.

Does SecureEmail work with POP/SMTP mail clients other than Outlook, Outlook Express, Thunderbird and Incredimail?
It should work with most Windows mail clients that use POP, SMTP or IMAP protocols, but testing has not been completed, and you may experience unexpected behavior. Check out our forums for more.

What are single-use certificates?
Single-use certificates are one-time ‘session' certificates that enable the encryption protection of messages to recipients when you do not have their ‘regular' secure email certificate installed on your system.

Will my port settings be imported into SecureEmail?
Yes. SecureEmail will automatically import your port settings from previously configured mail accounts in Outlook, Outlook Express and Thunderbird.

I already have an e-mail certificate from a vendor other than Comodo CA. Will SecureEmail work with my certificate?
The home version of SecureEmail requires a Comodo certificate for both encryption/decryption and signing.

How do I get a free Comodo certificate?
You can either use the Sign-Up Wizard on the Certificates tab on the SecureEmail main window, or sign up for one at our website.

Do I have to disable encryption and signing (S/MIME) in my e-mail client?
Yes. For smooth operation, turning off certificates keep strongly recommended as well as turning off signing in your e-mail client. SecureEmail will happily perform these duties instead.

Why is some secure mail not signed?
This could be because your e-mail client has encrypted an e-mail before SecureEmail intercepted it. Please ensure that encryption and signing have been turned off in your e-mail client.

Why isn't the SecureEmail auto decryption footer added to some decrypted e-mails?
This is probably because the e-mail was also signed. Adding extra data to a signed e-mail would destroy the integrity of the e-mail's signature, making the signature invalid.

Where does SecureEmail store my certificate and my contacts' certificates?
SecureEmail uses the standard Microsoft Windows certificate store on your computer to store certificates. You can view these from the Certificates tab in the SecureEmail main window.